Shipping

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please contact us before you return an item. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We only accept returns if the item you purchased has a fault or appears significantly different to what was advertised. We do not return for change of mind.

You are responsible for the postage cost on the return of an item. If a fault is confirmed we will then refund you the cost of the postage as well as the cost of the item

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send contact us
and send your item to: 8 Te Karuwha Parade, Paihia, 0200, NZ .